Privacy Policy

1. Introduction

VIET TOC HUNG COMPANY LIMITED ("we", "us", "the Company") operates the website viettochung.com.vn and the products within the Cezial ecosystem, including Cezial AI Hub and Cezial Chat.

We are committed to protecting your privacy and personal information. This Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

2. Information We Collect

2.1. Information You Provide Directly

When you complete a contact form on our website, we collect the following information:

• Full name
• Email address
• The content of the message you send to us

Providing this information is entirely voluntary. If you choose not to provide it, we will be unable to respond to your request.

2.2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address (anonymized)
• Browser type and operating system
• Pages viewed and time of access
• Traffic source (e.g., search engines, social media)

This information is collected through cookies and analytics tools. See Section 5 for further details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• a Responding to inquiries: To reply to requests, questions, or feedback you submit through our contact form.
• b Service improvement: To analyze usage patterns and enhance the user experience on our website and Cezial products.
• c Security: To detect and prevent unauthorized access, misuse, or fraudulent activity.
• d Legal compliance: To fulfill obligations under Vietnamese law when required by a competent authority.

We do not use your information for direct marketing purposes without your explicit consent.

4. Sharing of Information with Third Parties

We do not sell, rent, or trade your personal information with third parties for commercial purposes. Information is shared only in the following circumstances:

5. Cookies and Tracking Technologies

5.1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function more effectively and provide us with information about how you use our site.

5.2. Types of Cookies We Use

5.3. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how users interact with our site. Data is aggregated and anonymized; we cannot identify you personally from this data.

To opt out of tracking by Google Analytics, you may install the Google Analytics Opt-out Browser Add-on.

5.4. Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Data Storage and Protection

6.1. Retention Period

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Specifically:

• Contact form data: retained for 12 months from the date of receipt
• Website analytics data: in accordance with Google Analytics' retention policy (up to 26 months)

6.2. Security Measures

We implement appropriate technical and organizational measures to protect personal information, including:

• HTTPS encryption for all data in transit
• Internal access controls based on the principle of least privilege
• Periodic security assessments
• Staff training on personal data protection

7. Your Rights under Decree 13/2023/ND-CP

Under Decree No. 13/2023/ND-CP on Personal Data Protection, you have the following rights with respect to your personal data:

To exercise any of the above rights, please contact us using the information provided in Section 9. We will respond within 72 business hours.

8. Links to External Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We do not control the content or privacy practices of external websites and accept no responsibility for them. We encourage you to read the privacy policy of any website you visit.

9. Data Privacy Contact

If you have any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us:

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any changes will be posted on this page and we will update the effective date at the top of this document.

We encourage you to review this Policy periodically. Your continued use of our services following an update constitutes your acceptance of the revised Policy.